Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
A. As a part of the Ford Blue Advantage certification program your vehicle comes with a 14-day or 1,000-mile money back guarantee (whichever comes first). You can return the Ford Blue Advantage Certified vehicle that you purchased to the Dealer you purchased the vehicle from within the first 14 days or 1,000 miles (whichever comes first) from the original sales date and vehicle mileage as stated on your bill of sale.
B. The Ford Blue Advantage Certified vehicle must be returned in the condition in which it was sold, other than normal wear and tear. Please note, your dealer cannot accept a return if the vehicle has been in an accident or has had a lien or other encumbrance put on the vehicle (other than the retail installment contract you signed at the dealership).
C. If your vehicle meets the program guidelines, you will be refunded the price you paid for the vehicle.
D. You are responsible for any negative equity (defined as the difference between the amount you owed on your trade-in vehicle and the amount the dealer agreed to pay for your trade in vehicle, when you purchased your Ford Blue Advantage Certified Used Vehicle) that was included in the purchase of this vehicle. The negative equity amount is listed in the table below.
E. If you traded in a vehicle, that vehicle will not be returned to you as a part of the money back guarantee.
F. If you want to replace the Ford Blue Advantage Certified vehicle that you are returning with another vehicle, the Dealership will facilitate the transaction. Please note that a new credit application may need to be completed and the financial terms could be different than the original contract.
G. You are only eligible to return one Ford Blue Advantage Certified vehicle during a six (6) month period at any Ford Dealership. If you have already returned a vehicle at this dealership or at another Ford Dealership within the last six (6) months, your request to return this vehicle will be denied.
H. You agree to be contacted by your dealer, Ford Motor Company, its affiliates, or its designated service provider to capture your feedback on this program.
*Only available at participating Ford Dealers. Vehicle must be returned within 14 days/1,000 miles (whichever comes first) from the original sales date and mileage as stated on bill of sale and returned in same condition as sold (excludes normal wear and tear). Dealer cannot accept a return if the vehicle has a lien or other encumbrance. Original trade-in vehicle will not be returned to you. Purchasing a different vehicle may require a new credit application with different financial terms than the original contract. If you have already returned a Ford Blue Advantage vehicle to a Ford dealer within the last six months, you are not eligible for the Money Back Guarantee program and your request to return will not be honored. See your dealer for important program guidelines and restrictions.
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To help you find your ideal certified used Ford vehicle, Ford is partnering with Autotrader to bring you the Ford Blue Advantage website.
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