FIRST THINGS FIRST
If it's an emergency, dial 911 immediately. For less serious matters, contact Ford Roadside Assistance. We’ll ask for your VIN, location, license plate number and vehicle make, model and color, and help will be on the way.
SERVICE AND BENEFITS
COVERAGE THAT GOES THE DISTANCE
Ford Roadside Assistance is available up to five years or 60,000 miles, whichever comes first.
FUEL AND LOCK-OUT ASSISTANCE
GET GOING AGAIN
You don’t have to walk to the nearest station with Ford Roadside Assistance. Where available, we’ll deliver up to five gallons of fuel to get you back on your way. If you’re locked out, we’ll be there to unlock your vehicle so you don’t stay off the road longer than you have to.
TOWING ASSISTANCE
GET BACK ON THE ROAD
As long as your vehicle is within 100 feet of a road, we’ll pull it out and, if necessary, tow it to at Ford dealership.
TIRE AND BATTERY ASSISTANCE
SERVICE DELIVERED
If you find your vehicle has a flat tire or dead battery, help is just a call away. Ford Roadside Assistance will help mount your spare tire or give your vehicle a jumpstart. If needed, we’ll also tow it to the nearest Ford Dealership.
FREQUENTLY ASKED QUESTIONS
Roadside Assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date and with most Ford Protect Extended Service Plans.
You can reach Roadside Assistance at 800-241-3673. The program is available 24 hours a day, 7 days a week, and includes:
- Towing
- Flat tire change
- Battery jump-start
- Fuel Delivery
- Lockout Assistance
- Winching
Roadside Assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date and with most Ford Protect Extended Service Plans. If you need to arrange roadside services on your own, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 50 miles.
To request a refund, submit your original receipts and a copy of the repair order to:
Ford Roadside Assistance
Claims Reimbursement
P.O. Box 9145
Medford, MA 02155
FAX: 614 386-3176
Yes, you can. However, there will be a per-service charge associated with any services provided.
Contact Roadside Assistance Customer Service, call 800-241-3673 and provide:
- Your location
- Vehicle Identification Number (VIN)
- Vehicle make, model, and color
- License plate number
Roadside Assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date and with most Ford Protect Extended Service Plans.
- aRoadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations. Ford Roadside Assistance is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever comes first.
- bFordPass, compatible with select smartphone platforms, is available via a free download. Message and data rates may apply.